Account Information & MySure - Online

MySure

• Change or upgrade your plan
• Check on the status of your orders
• How do I change my address - moving house
• How do I change my address - moving house
• How do I use my MySure Account ?
• Manage add-ons (boosters, call barring, bar data roaming e.t.c.)

See all 14 articles

General

Frequently asked Question

• Being safe in a storm
• Moving House - what do I need to do?
• Here to Help
• All about Email & Suremail
• All about the Sure Directory and the new app
• WiFi and Broadband problems

See all 14 articles

Important Information

• Here to help guide
• Complaints
• Guernsey Terms & Conditions

Broadband & Suremail

Fibre Broadband

• Fibre Installation Guide
• Frequently Asked Questions
• Battery back-up for mains powered ONT
• Fibre Broadband is available at my property, what happens now?

Mobile

Mobile Fault and Phone Guides

• iPhone Guide
• Mobile Fault
• Android Guide
• Windows guide
• Back up your data - recommended
• Non-geographic calls and premium numbers

See all 7 articles

Pay As You Go Top Up

• Pay As You Go topping up (adding credit)
• Pay As You Go Classic Call Charges
• How do I check my balance?
• Where to purchase a Sure SIM card

Sim, Pin and PUK

• eSim
• Forgot your PIN, find my PUK code
• How do I swap my phone number from one SIM to another?
• PUK code - Forgot your PIN

Star Services and Voicemail

• Star Services and Voicemail

Switching to Sure

• What is the right plan for me?
• Moving your mobile number
• If you change your mind
• New customer checklist

Roaming

Roaming

• Top Tips for Roaming
• Boosters (add-ons)
• Spend Limits - protection from bill shock when roaming
• Roaming Boosters (Pay Monthly only)
• Data Roaming Spend Limits
• Accessing voicemail while abroad

Billing

About your Bill

• Understanding your Bill
• How to understand your bill
• Part-Period charges and credits
• Receiving your bill
• Bill itemisation

Paying your Bill

• Ways to pay your bill
• Direct Debit Form here
• Direct Debit Form
• Ways to pay
• What happens when a bill is not paid

Directory

Your directory entry

• Making changes to your Guernsey Directory white pages listing

Guernsey Directory App

• How do I download the app?
• What does the app actually do?

Directory FAQs

• Where to get a free paper directory
• Directory recycling

Yellow pages & advertising

• Advertising in the directory
• White page listings
• Yellow Page and classified listings

Business Help

Key Contacts

• Your contacts at Sure